WHAT IS THE AUTOVERT LEASE PLAN?

1. What is the Autovert Lease Plan?

The Autovert Lease Plan is India’s first Electric Two Wheeler Lease Program and gives employees an alternative to owning an electric two-wheeler. 

 

What are the benefits of the Plan?

  1. No Security Deposit
  2. A monthly fee which is affordable and predictable
  3. 1 year of Comprehensive Insurance and 5 years of Third Party Insurance is covered by Autovert
  4. RTO charges are covered by Autovert
  5. Income tax benefit is applicable
  6. Option to retain or return the vehicle at the end of the tenure (subject to the lease plan against the vehicle chosen). Please note that for some OEMs there is no “return” option.
  7. To retain the vehicle, the amount to be paid that the end of the tenure is readily available
2. Terms and conditions for availing the return option (if the lease plan chosen has the return option)
  1. The vehicle should be returned in a well maintained condition, without any unclaimed damage to the vehicle
  2. The customer should not have claimed ‘own damage’ insurance on more than 2 occasions any time through the agreement period or a single claim of ‘own damage’ insurance that exceeds an amount of ₹10,000.
  3. The customer should not have defaulted in payments of monthly rentals on more than 3 occasions during the lease period
3. What happens if the above terms and conditions are not met by the customer?

Customer will be eligible ‘only’ for the ‘Retain’ option, after having paid the necessary Retainer fee at the time of exit

4. Can the vehicle be returned / retained / transferred before the selected tenure?

(This is also applicable if the employee is no longer an Informatica employee)

You will need to give Autovert one month’s notice before you want to retain the vehicle. During this period, Autovert will calculate the remaining balance of the vehicle lease and let you know.

There is no option to return the vehicle.

There is no option to transfer the lease to another person.

5. What are the eligibility requirements to apply for the Autovert Lease?

To be eligible, the applicant must :

  1. Be approved by Informatica HR and Payroll department for this program
  2. Possess a valid Driving License
  3. Fill the application form in order for Autovert to ascertain the customer’s current credit status 
  4. Meet the necessary credit requirements 
  5. Accept the Terms and Conditions 

Note: Additional documents may be requested on case to case basis

6. What happens if the customer leaves the company without intimation?
  1. The customer is to give a month’s notice to Autovert
  2. The customer can pay the pre-closure amount to Autovert and retain the vehicle
  3. If the customer wants to continue with the lease, the decision to extend the lease plan lies solely with Autovert. If an extension is offered, the monthly rental and terms and conditions may be subject to change.

In case the customer fails to give an intimation to Autovert, Autovert has the right to switch off the vehicle and repossess the vehicle from the customer.

7. Why does Autovert require the customer to sign up for auto debit?

Informatica will set up a convenient automatic payment system to deduct your monthly rental fees directly from your salary.  

In addition, Autovert will request your authorization for automatic payments (eMandate/NACH). The auto debit would not be triggered unless Informatica does not make the payment on behalf of the customer.

8. Are there any Income Tax exemptions that Autovert customers can claim?

Informatica has added the Autovert EV 2 Wheeler Lease Plan under the Flexi Benefit Plan for their employees. Based on the slab set by the The Central Board of Direct Taxes (CBDT); the employee will be eligible for Income Tax exemptions.

9. Are there any restrictions on mileage?

There are no restrictions on the mileage for the Autovert Lease Plan. However, you should be aware that the manufacturer’s warranty may be affected if you exceed the mileage allowance.  

The manufacturer’s warranty typically covers the vehicle for a certain number of miles or years, whichever comes first. If you exceed the mileage allowance, the warranty may not cover any repairs that are needed beyond the mileage allowance.

10. Can the customer upgrade the vehicle during the tenure?

There is no option for the customer to upgrade the vehicle during the tenure.

11. Who is responsible for the service and maintenance costs?

The customer is responsible for ensuring that their vehicle is serviced during the periods prescribed by the OEM. This includes having the vehicle inspected at regular intervals. 

 

The customer is also responsible for maintaining the battery and charger. This includes keeping the battery charged and following the manufacturer’s instructions for charging and storing the battery.  

 

Here are some tips for maintaining your EV:  

  • Read the owner’s manual: The owner’s manual will provide you with specific information about how to maintain your EV. 
  • Schedule regular maintenance: Have your EV serviced at regular intervals, as recommended by the OEM. 
  • Inspect the vehicle regularly: Inspect the vehicle regularly for any signs of wear or damage. 
  • Keep the battery charged: Keep the battery charged to its full capacity as often as possible. 
  • Follow the manufacturer’s instructions: Follow the manufacturer’s instructions for charging and storing the battery.

 

By following these tips, you can help to ensure that your vehicle stays in good condition and provides you with many years of trouble-free riding.

WHAT IS THE APPLICATION PROCESS?

12. Autovert and Financing Partners

Autovert Lease is a unique electric vehicle lease rental plan offered by Autovert Technologies Private Limited in partnership with Ecofy Finance Private Limited (a RBI recognised/ licensed) NBFC. Autovert acts as an administrator of the Autovert Lease Plan on behalf of the financing partners in full compliance with the RBI mandate and guidelines issued from time to time.

13. Correspondence from Autovert’s Financing Partners

The customer may receive letters/text messages/emails from Autovert’s partners. Please write to care@autovert.in if you have any questions about the correspondence.

14. Credit Scores and default

In case of default, our financing partners are obliged to report to the Credit Bureau (CIBIL/ Transcredit Union, etc) as mandated under the RBI guidelines

15. How long does it take to complete the application process?

Once the Autovert Lease application is successfully submitted it will take around 15 minutes for the approval process to be completed. The customer will be notified as soon as the application status is revealed.

 

If the application is approved, the lease agreement is to be signed, auto debit is to be registered for and the processing fee is to be made.

16. Who does the customer follow up with if there is any issue with the delivery date?

Setting up of the charging point (if any) and delivery date of the vehicle will be decided by the dealer. If there are any issues with the delivery, it can be highlighted to Autovert.

17. What amounts are to be paid to successfully complete the application?

A processing / documentation fee of Rs.3,000

18. Who pays the installation fees of the home charging port (if any)?

The cost of installation and all charges related to the installation are to be borne by the customer.

19. How is the delivery of the vehicle completed with Autovert?
  1. The customer signs the NACH form/completes the e-mandate registration 
  2. The customer makes the processing fee payment of Rs.3,000 to Autovert
  3. The dealer confirms the date of delivery to customer and Autovert
  4. On the day of delivery the customer sends a picture along with the vehicle (registration number showing) to Autovert
  5. Autovert marks the vehicle as delivered and the first monthly rental invoice is sent to the customer’s email id with a copy to the Informatica HR & Payroll department
  6. The keys are handed over to the customer by the dealer
20. In whose name would the RC card be in?

The RC card would be in the name of Autovert Technologies Pvt. Ltd.. 

The vehicle will be hypothecated to Accretive Cleantech Finance Pvt. Ltd.

(This will change to Ecofy Finance Private Limited shortly)

21. What would be the colour of the number plate?

The vehicles would have the usual green board with white numbers and alphabets

WHAT IS THE CANCELLATION PROCESS?

22. What is the cancellation policy?
  1. Customers are to commit to the minimum period (as stated in the agreement) and a 30 days notice period is required for the exit to be confirmed by Autovert. 
  2. If a customer wants to retain the vehicle before the minimum period (as stated in the agreement), the customer would have to contact Autovert for the foreclosure charges. Once the foreclosure amount is shared, the customer would have to make the payment. The NOC will be shared with the customer after 4 weeks of receiving the foreclosure payment.
  3. There is no option to return the vehicle
  4. There is no option to transfer the lease to another person
23. What would cause the Autovert Lease Plan to be terminated?

In the event of non-compliance to the Terms of Service and Lease Agreement laid down by Autovert.

Autovert has the right to repossess the vehicle from the customer.

24. What happens at the end of the term?

The Autovert Lease Plans ends at the end of 12 or 24 months (as stated in the agreement)

 

At the end of the lease term, the customer can:

 

(a) retain the vehicle or 

  1. In case the customer prefers to retain the vehicle, the foreclosure amount, should be paid
  2. The ownership transfer documents and original RC will be sent to the customer once the foreclosure amount is paid. It is the customer’s responsibility to transfer the ownership.
  3. The NOC will be shared 4 weeks after the payment has been made

(b) return the vehicle (if the lease plan chosen has the return option). Please note that for some OEMs there is no “return” option.

This is subject to:

  1. Assessment of the vehicle / charging cable for visible damage other than regular wear and tear (to establish whether there was any wilful damage / abuse of the vehicle / charging point) upto Rs.5,000
  2. Deduction of any pending outstanding amounts
  3. Any outstanding fines against the vehicle levied during the agreement period

 

What constitutes gener(al ‘wear & tear’ for the purpose of calculating the refund of upto Rs.5000/ at the end of the lease plan

  • normal wear & tear of tyres, brake pads
  • minor scratches on the body panels (this will exclude scratches made purposely – i.e. somebody inscribing their name, etc.!)
  • normal ‘colour fading’ of plastic parts/ body panel 
  • regular wear & tear of rubber parts – ex. floor mat/ foot rests

 

What does not constitute general ‘wear & tear’ for the purpose of calculating the refund of upto Rs.5000/- at the end of the lease plan

  • any broken/ damaged parts. For Ex. broken rear view mirror, cracked/ broken digital dashboard, damaged seat (i.e somebody has ripped/ slashed the seat), broken/ damaged front/ rear lights
  • any missing parts – this will cover the vehicle in its entirety, including any charging station/ additional charging cable that has been provided at the beginning of the lease plan
  • vehicle has to be in a ‘ride away’ condition at the end of the lease plan. 

WHAT IS THE PAYMENT PROCESS?

25. How does the customer pay the monthly rent?

Customers would be signed up for a deduction of monthly rentals from their salaries, by Informatica

26. How is the first month’s rent calculated?

After the payment is made to the dealer, the dealer will call for the disbursement to be done. 

If the disbursement is done on or before the 15th of the month, auto debit will start on the 5th of the next month.

If the disbursement is done on the 16th and until the end of the month, the auto debit will  start on the 5th of the next consecutive month.

27. When is the monthly bill due?

All monthly payments should be made in advance, i.e. the beginning of every month. 

E.g. For the month of January the auto-debit will be called on or before the 5th of Jan

The monthly payments should be completed by the 5th of every month.

28. Who takes care of the insurance renewal every year?

Autovert take care of the insurance renewal during the lease tenure or as per the the plan selected

WHAT IF ANYTHING HAPPENS TO THE VEHICLE?

29. What happens if the customer parks the vehicle in an unsafe area?

Damage to the vehicle/battery due to rat bite / flood / water-logging will not be covered by the OEM nor Autovert.

The Insurance Company would cover it on a case-to-case basis.

The Autovert customer should ensure to park the vehicle in rodent free and safe locations and would have to make the payment for damage(s) to the vehicle caused by rodents / other pets / water logging, etc.

30. What happens if the customer gets into an accident?

In the unfortunate event of an accident, first make sure that everyone is safe, get the vehicle to a safe place, exchange information with other parties and notify the police. Once the situation is stabilized, call the OEM’s roadside assistance team and they will handle everything with respect to the vehicle involved in the accident. Autovert should be informed of the event parallelly.

31. What is the insurance claims policy and process?
  1. The customer will be responsible for any associated deductible charges directly/indirectly personally attributed to the customer’s default or otherwise as per the discretion of Autovert.
  2. If there is any damage to the vehicle, Autovert can charge the customer with an amount equal to cost of the vehicle/cost of repairing the vehicle that is not covered by the Insurance Company and additionally loss of revenue if any to Autovert. 
  3. A maximum of two insurance claims a year can be processed by the Insurance company
  4. In the event of an accident, Autovert will claim Insurance only if the estimated damage is more than Rs.5,000. The customer will be liable to pay the full value of damages, if it’s below the said limit. In case the damage is more than the said limit, Autovert reserves the right to withhold an amount of up to maximum Rs.10,000 from any cashback payable or add to the retainer fee at the time of termination, to cover any damage to the vehicle that goes unreported till the termination of the agreement.
  5. The customer will also be liable for the loss of rental due(s) to Autovert, during the period the vehicle is down. 
  6. The insurance agency will conduct a damage evaluation and the amount that can be claimed will be determined once the evaluation results are confirmed. If the evaluation process proves that there is any wilful damage / abuse of the vehicle / charging point, Autovert will be at liberty to claim the amount from the customer.
  7. If at any time it is determined that the losses/claims mentioned hereinabove will exceed the insurance coverage taken by Autovert, the customer will be responsible for any such excess claims/loss/damages. 
  8. The customer is also expected to provide a written statement explaining the incident of the accident along with clear details of the location, time, third party/property damage, police complaints resulting from such accident. 
  9. Autovert is not responsible for any damage to, loss or theft of any personal belonging of the customer or co-passenger or third parties, regardless of fault or negligence. 
  10. Towing of the vehicle and all other amounts that are not approved by the insurance company, which includes damage to the property of a third party, have to be paid by the customer.
  11. This agreement is intended for the benefit of the customer and Autovert and no other party may claim rights hereunder, whether as a third party beneficiary or otherwise. Under no circumstances will Autovert be liable to any third party for indirect, incidental, special or consequential damages arising from or related to this agreement or use of Autovert vehicles and availing of service by the customer.
32. Will the customer get a substitute vehicle while the vehicle is being repaired?

Providing a substitute vehicle is solely as per the discretion of the dealer.

HOW TO CARE FOR THE VEHICLE?

33. Is the customer responsible for properly maintaining the vehicle?

Yes, each customer is responsible for maintaining their vehicles.

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34. How does the customer take care of the vehicle?

Dealer’s Owner’s Manual and Buyer’s Manual covers the Do’s and Don’ts. Customers are to read and understand these factors before using the vehicle.

35. Can the vehicle be used by anyone else other than the customer registered with Autovert?

The agreement is between the Autovert and the registered customer. If any incident occurs while the vehicle is being used by another party (other than the registered customer), the registered customer will be completely responsible for any claims/losses/damages, if any.

HOW DOES AUTOVERT COMMUNICATE WITH THE CUSTOMER?

36. What is the medium of communication between Autovert and its customers?

Autovert will communicate with its customers through the email id and phone number registered with Autovert.

37. What happens if the address, email id, phone number or any other details are changed by the customer after entering into a contract with Autovert?

The customer is responsible to furnish all the revised details to Autovert immediately.

38. What is the customer’s login credentials policy?

The customer is responsible to keep the Autovert and OEM login credentials and passwords in strict confidence. The customer will be responsible for any associated costs and/or damages in connection with unauthorized use by third parties. If the customer has reason to believe that a third party might have obtained unauthorized knowledge of the password and/or PIN, the customer should change the compromised password / PIN immediately.

39. How is privacy protected?

Every customer’s privacy is important to us. To protect the customer’s personal information, Autovert takes reasonable precautions and follows industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

Read more in the Privacy Policy section.